FAQ

1.How much do you charge for postage and packaging?

£2.00 regardless of weight or number of glasses ordered. At the moment we offer free p&p on orders over £30.00

2. How long will it take for my glasses to reach me?

We don't use couriers so that we can keep P&P charges to a minimum.  Therefore,  it normally takes between 5 and 7 working days for your order to reach you.  From our experience they usually arrive between 3 and 5 working days. We try to post every day except Saturday and Sunday and Public Holidays.  If possible we try to get orders received before 3pm, despatched on the same day. 

3. What payment methods do you accept?

Mastercard, Visa, Visa Debit, Maestro, Visa Electron and Pay Pal. We also accept orders over the phone and personal cheques, but we wait until they are cleared!

4. What does our 100% no quibble guarantee mean?

Exactly what it says - 100% no quibble guarantee !

If a pair of glasses is faulty or breaks, we will make a full refund or offer you another pair, whichever you prefer.  If you feel the glasses don't suit you, or, are ill-fitting, we will also offer another pair or a refund.  Please send the glasses to our return address, in their original condition. This should be done within 21 days of receipt.  No questions asked!

5. Do you use Royal Mail services?

Yes we do. Most of our orders will fit through an average post-box. If you order 4 pairs or more it may be a tight squeeze. If you are unlikely to be in, it is a good idea to give a work address or instructions as to where to leave them. Some of our customers say 'leave in shed/next door/ porch/in greenhouse' etc.

6. How long will it take to get a refund on my credit card?

We do it instantly, but it can take a few days for it to appear on your statement. Naturally we wait for the glasses to be returned!

7. What are dioptres?

This is the strength, power of the lens in your reading glasses. We stock  +0.50, +0.75, +3.50 and +4.00 in a few styles, and +1.00 +1.50 +2.00 +2.50 and +3.00 in all styles.

8. What is a polycarbonate Frame?

It's a very strong plastic frame - durable and hard wearing.

9. What is TR90?

 

It's a strong, flexible material used in the arms, or frame of some of our glasses, making them bendable and virtually unbreakable. They are also comfortable and will return to their usual shape.

10. What does CCV2 mean when paying by credit card?

This is the security code on the back of your credit card - the last 3 numbers.

11. What does Zero Dioptre mean?

These are a clear lens glass - they have no magnification. Some people like to wear glasses as a fashion accessory, others need them for a drama or a play.

12. What does shipped email mean?

It means your order has been posted and will take up to 5/7 working days to reach you. Usually it's 3/4 days.

We do more than our best to satisfy and please our customers, but very occasionally things can go horribly wrong - like the time 10 orders got lost and took longer than usual to arrive.  But like Richard Branson we try to do more than our best!

13. Can you do a next day delivery?

Yes we can - but you have to be lucky!  Every second Tuesday we are in Birmingham and for a postal charge of £5.50 we can promise a next day delivery.  Ring 0121 3147715 (only on Monday) to check if your luck is in.

14. What is our returns policy?

Simply return them to the address below for refund or replacement.

Eyelids Limited, Suite 393, Colmore Row, 27 Birmingham, Be 2EW.