FAQ

1.How much do you charge for postage and packaging?

£3.00 regardless of weight or number of glasses ordered. At the moment we offer free p&p on orders over £30.00

 

2. How long will it take for my glasses to reach me?

We don't use couriers so that we can keep P&P charges to a minimum. Therefore  it normally takes between 5 and 7 working days for your order to reach you. From our experience they usually arrive between 3 and 5 working days. We post every day except Saturday and Sunday and Public Holidays. If your order comes before 3pm we do our utmost to get it out that day.

 

3. What payment methods do you accept?

Mastercard, Visa, Visa Debit, Maestro, Visa Electron and Pay Pal. We also accept orders over the phone and personal cheques, but we wait until they are cleared!

 

4. What does your guarantee mean? what is your returns policy?

If a pair of glasses is faulty or breaks we will make a full refund or offer you another pair, whatever you prefer. If you feel the glasses don't suit you, are ill-fitting we will also offer another pair or a refund. Please send the glasses to our return address, in their original condition. This should be done within 21 days of receipt. No questions asked!

 

5. Do you use Royal Mail services?

Yes we do. Most of our orders will fit through an average post-box. If you order 4 pairs or more it may be a tight squeeze. If you are unlikely to be in, it is a good idea to give a work address or instructions as to where to leave them. Some of our customers say 'leave in shed/next door/ porch' etc.

 

6. How long will it take to get a refund on my credit card?

We do it instantly but it can take a few days for it to appear on your statement. Naturally we wait for the glasses to be returned!

 

7. What are dioptres?

This is the strength, power of the lens in your reading glasses. We stock from +1.00, in most styles and up to +4.00, in a few styles. +1.00 is the weakest and so on.

 

8. What is a polycarbonate Frame?

It's a very strong plastic frame - durable and hard wearing.

9. What is TR90?

It's a strong, flexible material used in the arms, or frame of some of our glasses, making them bendable and virtually unbreakable. They are also comfortable and will return to their usual shape.